Although it is not very common, woormz.com cannot guarantee that some products will not melt during transit during warm temperature months from April 15 to October 15. woormz.com is not responsible for products melted or affected by temperature for any reason during transit.

 

Our Quality Assurance team inspects all products before leaving our facility. Candy Pros is not responsible or able to control the condition of our products once it leaves our facility. Please make sure you are accepting the product promptly to avoid undesirable warm conditions for candy products. Store candies air tight and in a temperature controlled space no warmer than 70°F. 

Here are some helpful tips for shipping during warm weather:

    

1    Expedited Shipping: Use one of our expedited shipping services (Next day, 2nd day, 3rd day). These types of services are expensive, but to save on shipping, one can place an order for meltable candy (chocolate, gummies, taffy, and jellies) and another order for non-meltable candy. Use expedited shipping for meltable candy and ground shipping for non-meltable candy.

   

 2     Business Address: Use a business address as a shipping address. Most of the time, carriers deliver before noon to business addresses.

    

3    Track your package: If possible, track your package daily. By doing this you can make sure that you will be at home when your package is delivered. Otherwise, your package will be left outside where sunlight can potentially hit it.

    

4  Shipping Date: During warm weather your order shipped out between Monday and Wednesday to avoid packages being stored in a USPS hub over the weekend. Let us know if you want Candy Pros to ship your order on a Monday, Tuesday, or Wednesday within 5 hours of placing your order. Once the order is released, we will not be able to cancel your order.   

All of these recommendations are precautionary. We encourage all of our customers to follow them when weather exceeds 65°F. Even though you purchase ice packs with your order we cannot guarantee that your order will not melt, or have any temperature related reactions such as blooming, condensation, freezing etc. Ice packs last for no more than 36 hours depending on weather.

 

Cancellations Policy

For order cancellations please contact us at Contact@woormz.com. We reserve 2-3 business days to process orders, but most of the time orders are fulfilled minutes after the order is placed. Orders need to be cancelled within five hours of placing the order. Once the order is released, we will not be able to cancel your order.