FAQ’s

SHIPPING

How long can I expect my order to be received?

-Orders are processed / shipped within 1 - 2 business days. Shipping through USPS takes 2 - 4 business days depending on the customer’s location. Upon ordering, we ensure you are updated throughout the entire process. You will receive a;

1. Order Confirmation Email

2. Shipped Confirmation Email Containing Tracking Information

3. Delivered Confirmation Email

Are you experiencing any delays due to COVID-19?

-No, we are not experiencing any delays in processing times. The only potential delay is with USPS, but currently they are still adhering to the 2 - 4 business day window.

Do I receive the jars that are in the pictures?

-No, the jars utilized are for illustration purposes only. Your product will be delivered in mylar bags until further notice.

 

PRODUCT

Are these just regular gummy worms?

-No, far from! While at its core, it is the shape of a gummy worm, but that’s where the similarities to the classic end! Our | W∞RMZ | have a coating and flavoring that are unlike anything else on the market! It’s the perfect balance of sugars and infusion built on top of the classic we’ve all grown to savor and love.

Is there THC or CBD in the gummy worm?

-No, there is absolutely no THC or CBD in any | W∞RMZ | product at this time.

Are | W∞RMZ | vegetarian?

-No, our product is not due to the byproduct source of our gelatin.

 

CUSTOMER SERVICE

What methods of payment can I pay with?

-We accept all major credit / debit cards that have a VISA, MasterCard, American Express and / or Discover issuance. Also, we accept PayPal and ApplePay through the site’s secure checkout process.

What is your return policy?

-Unfortunately, due to the nature of the product, returns are not accepted. We fully stand behind the quality, taste and service behind all | W∞RMZ | product. Please reach out to us at contact@woormz.com for any problems or issues and we’ll ensure to do everything in our power to resolve the issue.

How do I contact you if I have any further questions not addressed here?

-We pride ourselves on customer interaction and the highest level of customer service! We have multiple avenues to contact us;

-Instagram (@woormz) Direct Message

-FaceBook (@woormz) Messenger

-Email : contact@woormz.com

-In Website Contact Page

-In Website Live Chat Function

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